Service
Care advice in Frankfurt
If care at home is to be organised, many questions quickly arise. Pflege Daheim supports relatives with clear guidance on services, care level, long-term care insurance fund and the next steps at home.
Classification
What care advice can help with
Care advice is useful when relatives are organising care for the first time or when the situation at home changes. Frequently, it involves questions such as: What services are available? What can the long-term care insurance fund cover? Which help fits into daily life?
We provide practical guidance from the perspective of a home-care provider. Binding decisions regarding care level, service entitlements or cost coverage are made by the relevant long-term care insurance fund.
Better understand care services at home
Discuss questions from family members personally
Review documents and prepare next steps
Orientation
General advice or §37.3?
General care advice can help if you want to first assess care at home. The advice after §37.3 SGB XI is a specific advisory home visit related to home care and care allowance.
General Care Advice
For families who want to know which care service, which support at home or which application is next most helpful.
Care advice after §37.3
For questions about the advisory home visit in connection with care allowance (Pflegegeld) and home care. The details should always be checked with the long-term care insurance fund (Pflegekasse).
Prepare for care level
For family members who want to apply for a care level and first understand what information is helpful.
Typical questions
What family members often want to know
Which services are applicable?
We assess whether basic personal care, prescribed home nursing, support, respite care or household help is relevant in the care context.
What can the long-term care insurance fund cover?
We explain the general direction. Binding decisions on services and authorisations are made by the long-term care insurance fund.
How is care at home organized?
We discuss the situation in everyday life, existing support and which next step can relieve the family.
What is the next sensible step?
Sometimes an application is important first, sometimes a consultation, sometimes a care enquiry for home care directly.
For family members
If many questions are suddenly open
Care at home often doesn't start with a complete plan. Often, a concern is first present: An elderly parent is having trouble getting up in the morning, help is needed after a doctor's appointment, or the care level is still unclear.
In such situations, a clear first orientation is helpful. We take your concern personally and show you which topics may be important next.
Personal instead of form language
Write briefly what it is about, or call during office hours. We will get back to you personally.
Process
How we start together
Send enquiry or call
Briefly describe the situation at home and how we can reach you.
Topics sort
We discuss care level, services, family-related questions and support at home.
Determine next step
You will receive a clear orientation on what is next sensible.
Care cost calculator
Calculate the out-of-pocket contribution before the consultation
With an informal calculation, services, care level and open questions for the conversation can be better sorted.
Would you like to request care advice?
Call us or send a short request. We will get back to you personally and discuss the next steps.